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Sale and Cancellation Policy / Returns
Cancellation
Can not cancel purchases that its condition is "sent". Only those commands that are "preparing" or "pending payment" can be cancelled.
Returns
- We do not accept returns of the following products:
- Customized products
- Products that can not be put back on sale for health issues
- Products returned in poor condition
- Returned products without labels or the original packaging and no receipt or invoice
- Cosmetics and color cosmetics
- Products sales, balances ...
- In case of return, you will get the refund of the purchase, but not the delivery charges
- Returns accepted with a maximum of 30 days after doing the purchase
- Spending shipment of returns is responsibility of Hisop
- The refund must be send made in the shop: rbla. Francesc Macia, 26, Arenys de Munt (08358), Barcelona
- You can make refunds or exchanges for items